Chapter 7: Responding to Cybersecurity Incidents

Despite all preventive measures, cybersecurity incidents may still occur. This chapter focuses on the importance of a well-defined incident response plan. We discuss the key elements of the role of incident response teams, communication protocols, and postincident analysis. By having a robust incident response plan in place, you can minimise the impact of cyber-attacks and ensure a swift recovery.

Developing an incident response team

Developing an incident response team and defining their roles and responsibilities is a necessity of any incidence response. An incident response team can oversee the response process by helping to identify how and why the response is needed. The incident response team is also there to make sure all communications happen when they are supposed to.

Establishing communication channels

Establishing communication channels and protocols for reporting and handling incidents helps with the containment of the incident by communicating with the people, organisations and governance authorities. Clear channels of communication are essential to get the information out in a swift and concise manner.

Conducting post-incident

Conducting post-incident analysis enables the business to identify areas for improvement and prevent future incidents. Any business needs to understand how the data breach happened in order to mitigate a future incident.